Privacy and security
Your privacy is important to us
As with all shopping websites, we collect personal information from you when you shop online at Playgradetrampolines.co.uk, Capitalplay.co.uk, Capitalplay.com or Trampolinesparesdirect.com
We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.
The information we collect to take an order:
Your name – so we know what to call you
Email address – so we can email about your order, order confirmations, delivery information and delays etc. This email address will never be shared or used for marketing unless you opt in on our website. After your purchase is complete we may send a review request by email via our independent reviews partner FEEFO.
Delivery address – well it is essential!
Telephone number – we’ll only call if we have a delivery problem or to talk to you about your order
Credit card details – we only ask for these when you place an order - but we do not store and credit card details
Mobile number – not mandatory but if you supply one our couriers can text or call you with details about your order delivery
We use the latest secure server technology to ensure this information is protected to the highest standards.
We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
The encryption technique we use is the highest standard available for e-commerce and certified by Geotrust.
Capitalplay.co.uk, Capitalplay.com and Trampolinesparesdirect.com are data controllers under the Data Protection Act. We will never pass on your details to third parties for marketing purposes. There are only four circumstances where we may share some of your data with other trusted partners:
With agents (including our Finance Partner Close Brothers, fraud prevention and detection agencies when requested, delivery/courier companies and data processing analysts) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function
In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
To outside research companies (eg Feefo Reviews or Google Reviews) whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
To our email marketing platform (eg Mailchimp) whom we upload email addresses for customers who have opted in as they would like to hear about promotions and offers by email (in which case we provide them with only the information they need to perform this function).
Data Access or Rectification
To see all the information we have about you, and to correct any inaccuracies, please write to:
The Data Protection Officer
Capital Play Ltd.
Units 2-3 Higher Park Farm
We will send you all the data we hold on you within 30 days of your request.
All data relating to your order (your name, delivery address, phone number, order details) is kept indefinitely. You have the right to comppletely remove your account, however please consider if you think you'll need any spare parts in the future for your purchase as we use past order history to help select the correct spares for you. To request that your account and all data is completely removed, please log into your account, select 'Delete Account' and follow the instructions.
Capital Play / Trampoline Spares Direct will only send you marketing and promotional emails if you have opted in on our website (Capitalplay.co.uk / Capitalplay.com / Trampolinesparesdirect.com) If you do not wish to receive any further email messages from us, please edit your newsletter subscription settings in your account. Alternatively, you can email us and we can remove you manually from the list.
When you are browsing websites on the internet, many of these websites store tiny text files called cookies on your computer, to help track your use of the site and to personalise your journey around the website. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site and helps you to find the products that are more important to you.
Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.
To find out more about how you can control or delete cookies click here. http://www.aboutcookies.org/
If you think there is a problem with the way we are handling your data please get in touch and we will be able to help resolve the issue. If we are unable to help you have the right to report your issue to the Information Commissioners Office.
Terms and Conditions
These govern the sale and supply of goods by Capital Play Limited to you. Each order placed by you will constitute a contract between you and Capital Play Ltd in accordance with these terms and conditions to the exclusion of all other terms and conditions.
Specification of Goods
The goods are materially in accordance with the description given in this website but you must select the appropriate [size]/[model]/[colour]/[number]/[any other classification] when placing your order.
Dimensions are approximate and rounded.
Acceptance of Order
All goods are subject to availability and an order will not constitute an agreement on our part to sell goods to you until it is accepted by us. You will be notified of our acceptance as soon as reasonably possible after your order has been received.
Prices and Payment
The prices of the goods are as specified on our site. Prices may change and the applicable price is that shown on the day which your order is placed. All prices are exclusive of VAT, our VAT registration number is 805579412.
We do not refund the VAT element of the price to customers in the Channel Islands. Shipping prices have been reduced to compensate for this.
We will endeavor to notify you in the confirmation of your order of the approximate date of delivery of the goods which will be made to the address shown in your order. Unless we are notified by email or otherwise in writing within 7 days of the date of delivery of the goods they will be deemed to have been received by you undamaged and in good order.
Your Right to Cancel
You have the right to cancel your order in respect of each and every item of the goods within 14 days of the date of delivery of the order to you. To cancel your order you should notify us within that period and then, at your own cost, return the goods to us at the address given at the end of these Terms and Conditions as soon as reasonably possible. Please note that goods must be returned unopened, complete and undamaged with all accessories and instructions. The original packaging must be returned in a reasonable condition.
Please note that your right to cancel does NOT apply to special order,custom made or bespoke products such as wooden climbing frames and in-ground trampolines.
We give you the warranty that all the goods will, in all material respects, comply with the description given of them on our site and that they will be of satisfactory quality and fit for the purpose for which they are indicated on our site.
Capital Play Ltd take great care to ensure that all items that we sell are of high quality. Should you be in any way justifiably unhappy with our goods you can, upon giving us an explanation of your complaint, return the goods to us in exchange for a refund of the purchase price provided that each item of the goods is returned in perfect condition ie unused within ten days of the delivery of the goods to you. Your rights against us shall be limited to your rights to the return of your money. This does not affect your statutory rights.Please note that your right to cancel does NOT apply to special order,custom made or bespoke products such as wooden climbing frames and in-ground trampolines.
Intellectual Property Rights
All material on this site is covered by international copyright laws and treaties. Accordingly you should not copy, reproduce or re transmit any material from this site apart from downloading the order form or other pages for your own personal use.
Privacy and Email Communication
Your privacy and the security of your personal information is our highest priority. We aim to provide you with the best online shopping experience possible. In order to achieve this and facilitate the provision of our products and services, it is necessary for us to collect some personal information about you. We collect personal information about you when you register to use this website and place an order with us, however your personal information will never be divulged to any third parties without your express permission.
Capital Play Ltd will only send you marketing emails if you opt in on this website.
You can unsubscribe on any email in the footer or alternatively in the 'my account' section of the website.
All notices shall be given to us: By post: Capital Play Ltd. Units 2 and 3 Higher Park Farm, Halebourne Lane, Chobham, Surrey, GU24 8SL.
By e-mail: firstname.lastname@example.org All notices shall be given to you at either the e-mail or the postal address you provide on your order form.
Notice will be deemed received when an e-mail is received in full (or on the next business day if it is received on a weekend or during a public holiday) or 3 days after the date of posting.